Shipping & Delivery Policy

Thank you for visiting and shopping at Hearvana. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 2 to 5 business days. Orders are not shipped or delivered on weekends or holidays.

Please note that processing time is separate from shipping time. The total time it takes to receive your order is the sum of the order processing time and the shipping time. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Methods, Costs, and Transit Times

We offer the following shipping options at checkout. The estimated transit times below apply after your order has been processed and dispatched.

Note: Delivery delays can occasionally occur due to unforeseen circumstances such as severe weather or customs inspections.

3. Supported Countries

We proudly ship to the following countries. Estimated standard shipping transit times by location are as follows:

If your country is not listed at checkout, we currently do not offer shipping to your destination.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). All orders come with a valid tracking number. The tracking information will be active within 24–48 hours.

For logistical reasons, items in the same purchase may be sent in separate packages to ensure faster delivery, even if you have specified combined shipping. You will receive tracking for each package.

5. Customs, Duties, and Taxes

For our standard and VIP shipping options, all applicable duties and taxes are included in the price at checkout. You will not be subjected to any hidden or additional fees upon the arrival of your package.

6. Address Confirmation

Please ensure your shipping address is correct at checkout. We are unable to redirect orders once they have been dispatched. Address changes requested after shipment may incur additional fees based on the carrier’s billing policy, and the customer will be responsible for these charges.

7. Contact Us

If you have any questions about the delivery and shipment of your order, please contact us:

📧 Email: support@hearvana-global.com
📍 Address: Hong Kong One Boat Limited, Room 1003, Floor 10, Po Fat Commercial Building, 20 Austin Road, Tsim Sha Tsui, Kowloon, Hong Kong
🕒 Business Hours: Mon – Fri, 9:00 AM – 6:00 PM (HKT)