Privacy Policy

Last updated: September 2026

At Hearvana (operated by Shenzhen Yinposhi Technology Co., Ltd.), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store or make a purchase.

1. Information We Collect

When you visit or shop at Hearvana, we may collect the following information:

  • Personal identification information — name, email address, shipping address, phone number
  • Payment information — processed securely through our payment providers (we do not store your card details)
  • Device and browsing data — IP address, browser type, pages visited, and time spent on our site
  • Order information — products purchased, order history, and communication preferences

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and customer support responses
  • Improve our website, products, and services
  • Send promotional emails or offers (only if you have opted in)
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our store, including:

  • Shipping and logistics partners (to deliver your order)
  • Payment processors (to handle transactions securely)
  • Analytics providers (to help us understand site performance)

All third-party providers are required to keep your information confidential and use it only for the services they provide to us.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect some features of our store.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time
  • Lodge a complaint with a data protection authority

7. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 XiaoNiuChuangZhi@outlook.com
📍 Shenzhen Yinposhi Technology Co., Ltd., Room 325, Block D, Huafeng Headquarters Economic Building, No. 288 Xixiang Avenue, Xixiang Subdistrict, Bao’an District, Shenzhen, China