FAQ's
Frequently Asked Questions
How long will I get my order?
Standard shipping takes 10–20 business days and is free for all orders. Expedited (VIP) shipping takes 5–10 business days and has an additional charge of $12.99, which will be specified at checkout.
How to track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can also click the “Track Your Order” button in the website footer or contact us at XiaoNiuChuangZhi@outlook.com with your order number for assistance.
Do you ship to my country?
We ship to most countries worldwide, including the United States, United Kingdom, Germany, France, Canada, Australia, Japan, Singapore, and many more. If you are unsure whether we ship to your region, please contact us at XiaoNiuChuangZhi@outlook.com and we’ll be happy to help.
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in new, unused condition with all original packaging and accessories. Please visit our Refund Policy page for full details.
What is your warranty policy?
All Hearvana products come with a 12-month warranty covering manufacturing defects. Human-induced damage is not covered. Please visit our Warranty Policy page for more information.
Are your headphones waterproof?
Our Bluetooth bone conduction headphones are designed to be sweat-resistant and suitable for everyday use and light exercise. Please refer to the individual product page for specific IP rating details.
How do I connect the headphones to my device?
Simply turn on your Hearvana headphones and enable Bluetooth on your device. Select “Hearvana” from the available Bluetooth devices list to pair. For detailed pairing instructions, please refer to the user manual included with your product.
Any other questions?
For any other questions, please feel free to contact us. You will receive a prompt and professional response.