FAQ's
Shopping Information
Do you ship internationally?
Yes! Hearvana ships worldwide. We partner with trusted international carriers to deliver your order to most countries. Shipping availability and rates will be calculated at checkout based on your delivery address.
How much is shipping and how long will it take?
We offer free standard shipping on all orders. Expedited shipping is also available at checkout for an additional fee. Delivery times vary by destination — standard shipping typically takes 7–14 business days internationally.
How long will it take to get my package?
Standard orders are processed within 1–2 business days. Once shipped, delivery takes approximately 7–14 business days depending on your location. You will receive a tracking number via email as soon as your order is dispatched.
Can I change or cancel my order after it's been placed?
We process orders quickly, but if you need to make a change or cancellation, please contact us within 12 hours of placing your order. Once the order has been fulfilled and shipped, we are unable to make modifications.
Payment Information
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Shop Pay. All transactions are processed securely through our encrypted payment gateway.
Is my payment information secure?
Absolutely. Hearvana uses industry-standard SSL encryption to protect your personal and payment information. We never store your full card details, and all transactions are processed through PCI-DSS compliant payment providers.
Will I be charged customs or import duties?
International orders may be subject to customs fees, import duties, or taxes imposed by your country's government. These charges are the responsibility of the recipient and are not included in our product or shipping prices.
Can I pay in my local currency?
Our store displays prices in USD by default. Depending on your location, your bank or payment provider may convert the charge to your local currency. Currency conversion rates are determined by your financial institution.
Order Returns
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team within 30 days of receiving your order to initiate a return.
How do I initiate a return or exchange?
To start a return or exchange, please email us at support@hearvana-global.com with your order number and reason for return. Our team will provide you with return instructions and a return authorization within 1–2 business days.
When will I receive my refund?
Once we receive and inspect your returned item, please allow 6–12 business days for your refund to be processed. Refunds will be issued to your original payment method. You will receive an email confirmation once the refund has been issued.
What if my product arrives damaged or defective?
We're sorry to hear that! If your Hearvana product arrives damaged or defective, please contact us immediately at support@hearvana-global.com with your order number and photos of the issue. We will arrange a replacement or full refund at no additional cost to you.
Still Have Questions?
If you have an issue or question that requires immediate assistance, our customer support team is here to help. Click below to get in touch — we typically respond within 1–2 business days.
Please allow 6–12 business days from the time your return arrives back to us for a refund to be issued.